At PawPads, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. For any questions regarding our products or for assistance with your order, please email support@pawpads.co and you should receive a response within one business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.